Return and Refund Policy for TheKudiyan.com
At The Kudiyan, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. Please review our Return and Refund Policy below to understand how we handle returns, exchanges, and refunds.
1. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- The item must be unused, unwashed, and in its original packaging.
- The item must be returned within 2 days (48 Hours) of delivery.
- Some items such as undergarments, intimates, and customized products are non-returnable due to hygiene reasons. Please check product details for return eligibility.
2. How to Initiate a Return
To initiate a return:
- Contact us at returns@thekudiyan.com within 2 days (48 Hours) of receiving your order.
- Include your order number, the reason for return, and any relevant images if the item is damaged or defective.
- We will provide you with further instructions, including the return shipping address.
Please note, the customer is responsible for return shipping costs unless the product is defective or incorrect.
3. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Undergarments and lingerie
- Final sale or clearance items
- Personalized or custom-made products
4. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your refund is approved:
- Refund Method: Refunds will be processed back to your original method of payment within 15business days.
- Partial Refunds: In some cases, only partial refunds are granted (e.g., if the item is returned damaged or missing parts for reasons not due to our error).
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@thekudiyan.com with your order details.
6. Late or Missing Refunds
If you haven’t received your refund within the stated time frame, please:
- Check your bank account or credit card statement again.
- Contact your bank or credit card company, as it may take additional time for the refund to be posted.
- If you’ve done all of this and still have not received your refund, please contact us at support@thekudiyan.com.
7. Return Shipping Costs
Customers are responsible for paying return shipping costs unless the product is defective or incorrect. In the event of a product defect, we will cover the return shipping fees.
8. Changes to This Policy
We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page with the updated "Effective Date."
9. Contact Us
If you have any questions regarding our Return and Refund Policy, please contact us:
- Email: returns@thekudiyan.com
- Address: Chattarpur, New Delhi , India , 110074